Hotel Reception Manager

1 week ago


Gloucester, Gloucestershire, United Kingdom The Slaughters Country Inn Full time
Job Summary
As a skilled and friendly Hotel Receptionist, you will be the first point of contact for our guests at The Slaughters Country Inn. You will be responsible for ensuring that all guests receive a warm welcome and have an exceptional experience during their stay.

We are looking for someone with excellent communication skills, who is able to work well under pressure and as part of a team. You will be handling front desk operations, including check-in/check-out, room assignments, and responding to guest inquiries.

This is a fantastic opportunity to join a small, very friendly reception team in a 5 AA Gold Star hotel located in the heart of one of the most picturesque Cotswold villages. We offer a competitive salary, service charge, and various perks, including retail and hospitality discounts, free meals on duty, and a confidential helpline for support.

About Us
The Slaughters Country Inn is a unique and quirky hotel with a family-like atmosphere. We pride ourselves on providing exceptional service, quality food, and a memorable experience for our guests. If you're passionate about delivering outstanding customer service, we'd love to hear from you

Key Responsibilities
- Welcoming guests on arrival and assisting them on departure
- Handling front desk operations, including check-in/check-out and room assignments
- Responding to guest inquiries and resolving any issues
- Working effectively as part of a small team to achieve excellent service standards
- Maintaining a clean and organized reception area

What We Offer
- Competitive salary: £23,000 - £28,000 per annum (dependent on experience)
- Service charge: up to £3,200 per year (shared among staff)
- Various perks, including retail and hospitality discounts, free meals on duty, and a confidential helpline for support
- Opportunities for career development and progression within the company

We are proud to offer a unique and supportive working environment where everyone feels valued and included.

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