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Training Programme Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time

At Allwyn UK, we're committed to delivering exceptional customer experiences that drive positive change. As a Training Programme Specialist, you'll play a vital role in creating and delivering training programmes that empower our customer-facing teams to excel. Your expertise will be instrumental in shaping our customer service strategy, ensuring we consistently meet the highest standards of quality and service.

Key Responsibilities:

  • Create engaging training materials and tools that support our customer service goals.
  • Develop and deliver comprehensive training plans that cover service experience, product knowledge, technical skills, and compliance.
  • Plan, design, and deliver training events that meet the needs of our business and our customers.
  • Maintain accurate training management records and collaborate with internal and external training bodies to drive continuous improvement.

What We Offer:

  • A dynamic and inclusive work environment that values diversity and promotes equality.
  • A comprehensive benefits package, including 34 days' paid leave, life insurance, and a pension scheme.
  • The opportunity to work with a leading organization that's dedicated to making a positive impact.