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Product Designer

4 weeks ago

Salford, Salford, United Kingdom TalkTalk Telecom Full time

As a Product Designer at TalkTalk Telecom, you will play a key role in disrupting the market by designing new and unique products and services. You will be part of an empowered product team responsible for the TalkTalk PLUS App user experience across all interactions.

You will work in partnership with a Product Manager, Engineer, and a team of developers to be responsible for the full design process from Discovery through to Delivery. You will embed the design process in your squad, champion the product, and achieve the most valuable design across Customer, Commercial, and Tech.

The ideal candidate will have past experience of Service Design, UX, and UI. You will be a design leader, natural collaborator, and have proven experience of designing and continually improving Apps.

Key Responsibilities

  • Designing App products and services including full end-to-end journeys
  • Solving complex design problems and implementing brilliant solutions
  • Storytelling and compelling product narratives to influence stakeholders
  • Creating visually appealing presentations to communicate design ideas
  • Collaboration skills and ability to work well with engineers, product managers, insights/analytics, and other key stakeholders
  • Desire to continually improve and find ways of doing things better
  • Working with a product manager to feed the product backlog with features that add value
  • Creating effective design documentation and shipping product increments
  • Facilitating design thinking workshops and ideation sessions to foster creativity and generate innovative/disruptive ideas
  • Validating product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders
  • Advocating for the voice of the customer and ensuring design decisions are driven by customer insights and data
  • Staying up to date with industry trends, emerging technologies, and best practices in product design
  • Ability to plan and estimate the size of design work
  • Ensuring our products and services align with our brand identity
  • Commercial acumen – understanding of customers, market, able to align design process to business outcomes
  • Strong objection handling and influencing skills to ensure design meets the needs of the problem not the individual stakeholders

Our Values

  • Challenge
  • Care
  • Commit

Benefits

  • Competitive salary
  • Bonus
  • Holidays and Bank holidays
  • 2 wellbeing days (can be taken anytime during the year)
  • Volunteer days
  • Hybrid working
  • Free parking
  • £1 breakfast on-site

We offer a dynamic and collaborative work environment, opportunities for professional growth, and the chance to make a significant impact on the user experience for millions of customers. If you are passionate about design, customer-centric innovation, and driving meaningful change, we encourage you to apply for this exciting opportunity.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We're also not your usual 9-5. We are a dynamic workplace, and we want to talk to you about how you like to work.