Veterinary Client Liaison

7 days ago


Horsham, West Sussex, United Kingdom Dnavetcare Full time
About The Role

We are seeking a highly skilled Veterinary Receptionist to join our team in Horsham, West Sussex. As the first point of contact for our clients, you will provide exceptional customer service, greet clients with a smile, and assist with scheduling appointments, answering inquiries, and providing general support.

Key Responsibilities:
  • Welcome clients and their pets upon arrival
  • Book appointments and arrivals on the RX Works diary
  • Promote our Healthcare Plan for premium discounted preventative treatment
  • Book follow-up appointments for pets after their initial consultation
  • Assist the Vet and Nurse team with queries
  • Scan paperwork onto pets' digital records
  • Liaise with clients regarding appointment booking and medication collection
  • Order food and medication
  • Take payment immediately after treatment and process 0% finance applications for clients wanting to spread the cost
  • Manage a busy reception desk with efficiency and professionalism

About You

  1. You will have previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry.
  2. You possess exceptional communication and interpersonal skills.
  3. You have strong organisational abilities and the ability to multitask in a fast-paced environment.
  4. You have a genuine love for animals and a commitment to delivering outstanding client service.
  5. You are proficient in computer systems and software.

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