Veterinary Team Lead

3 days ago


Horsham, West Sussex, United Kingdom Dnavetcare Full time
About The Role

We are seeking a dedicated and experienced professional to join our team as Head Veterinary Receptionist in Horsham, West Sussex. This is a Full-Time position, working 40 hours per week over 4 or 5 days, with 1:4 weekends.

As a key member of our team, you will be the first point of contact for our clients, providing exceptional customer service and ensuring their pets receive the best possible care.

This role involves managing multiple sites, welcoming clients and their pets upon arrival, booking appointments, and promoting our Healthcare Plan. You will also assist the Vet and Nurse team with queries, manage paperwork, and take payments.

The ideal candidate will have previous experience as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry. You should possess exceptional communication and interpersonal skills, strong organisational abilities, and a genuine love for animals.

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience.

Job Responsibilities:

  • Manage the Reception teams at our main site and satellite locations
  • Welcome clients and their pets upon arrival
  • Book appointments and arrivals on the RX Works diary
  • Promote our Healthcare Plan to ensure pets receive premium discounted preventative treatment
  • Assist the Vet and Nurse team with queries
  • Manage paperwork and digital records
  • Take payments immediately after treatment and process finance applications
  • Manage an extremely busy reception desk with efficiency and professionalism
  • Diary planning and rota management
About You

To succeed in this role, you will need:

  • Previous experience working as a Veterinary Receptionist or in a similar customer-facing role within the Veterinary or Medical Industry
  • Exceptional communication and interpersonal skills
  • Strong organisational abilities and ability to multitask in a fast-paced environment
  • A genuine love for animals and commitment to delivering outstanding client service


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