Complaints Resolution Specialist

3 weeks ago

Wolverhampton, Wolverhampton, United Kingdom Bromford Full time
About the Role

We are seeking a skilled Complaints Case Handler to join our team at Bromford, a leading housing association. As a Complaints Case Handler, you will play a critical role in managing a caseload of complaints, building great relationships with our customers to reach resolution.

Key Responsibilities
  • Investigate and resolve customer complaints in a fair and timely manner
  • Build strong relationships with customers to understand their concerns and needs
  • Write clear and concise explanations for complaint resolutions
  • Maintain accurate records of complaints and resolutions
  • Work collaboratively with other teams to resolve complex complaints
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage a high volume of complaints
  • Strong problem-solving and analytical skills
  • Experience in handling and resolving difficult conversations
  • Ability to work independently and as part of a team
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply.

Please submit your application by [insert date]. Interviews will take place at Venture Court, Wolverhampton.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive workplace culture where all colleagues feel valued and respected.

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