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IT Support Specialist

2 months ago


Dartford, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

IT Support Role - Hybrid - £30,000 per annum + Excellent benefits + career development

About the Opportunity:

Pearson Whiffin Recruitment Ltd is seeking a skilled IT Support Specialist to join our team in a hybrid role. As a 1st Line Support Engineer, you will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service.

Key Responsibilities:

  • Provide technical support to end-users, troubleshooting issues and problems with equipment and/or systems.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Monitor and maintain computer systems and networks.
  • Set up accounts for new users.
  • Repair and replace equipment as necessary.
  • Test new technology.
  • Administer Microsoft 365.
  • Undertake ad-hoc projects as instructed by the IT Manager and Management Team.
  • Maintain and update technical documentation regularly.

Requirements:

  • 2+ years' experience in a 1st/2nd line support role.
  • Good knowledge and experience of ITIL Best Practice.
  • Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN.
  • Passionate about IT and providing customer service.