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IT Support Specialist
2 months ago
IT Support Role - Hybrid - £30,000 per annum + Excellent benefits + career development
About the Opportunity:
Pearson Whiffin Recruitment Ltd is seeking a skilled IT Support Specialist to join our team in a hybrid role. As a 1st Line Support Engineer, you will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service.
Key Responsibilities:
- Provide technical support to end-users, troubleshooting issues and problems with equipment and/or systems.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks.
- Set up accounts for new users.
- Repair and replace equipment as necessary.
- Test new technology.
- Administer Microsoft 365.
- Undertake ad-hoc projects as instructed by the IT Manager and Management Team.
- Maintain and update technical documentation regularly.
Requirements:
- 2+ years' experience in a 1st/2nd line support role.
- Good knowledge and experience of ITIL Best Practice.
- Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN.
- Passionate about IT and providing customer service.