Student Accommodation Liaison

11 hours ago


Liverpool, Liverpool, United Kingdom Now Student Living Full time

About the Role:

We are seeking a highly skilled and motivated Resident Services Assistant to join our team at Now Student Living. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.

Job Description:

  • As a Resident Services Assistant, you will be the first point of contact for students, visitors, and guests, providing front desk and telephone support.
  • You will deal with resident and customer queries in accordance with company policy and provide general administrative support to the management team.
  • You will engage with residents to help provide a 'home-from-home' experience and respond to complaints in accordance with site guidelines.

Requirements:

  • Fluent English required.
  • Ability to work without supervision while maintaining a high level of accuracy and attention to detail.
  • Proactive with strong problem-solving abilities, multi-tasking, planning, and organizing skills.
  • A calm and professional manner, able to work without constant supervision.
  • Ability to undertake repetitive heavy lifting with appropriate equipment if necessary.
  • IT literate, competent user of Microsoft Office and StuRents.

What We Offer:

  • A competitive salary of £12.75 per hour.
  • Bonus scheme.
  • Company events.
  • Company pension.
  • Health & wellbeing programme.
  • Life insurance.
  • Private medical insurance.
  • Sick pay.

Working Hours:

  • Monday to Friday.

Location:

  • Liverpool L6 1BA.

Education:

  • GCSE or equivalent preferred.

Experience:

  • Customer service.


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