Student Accommodation Liaison
11 hours ago
About the Role:
We are seeking a highly skilled and motivated Resident Services Assistant to join our team at Now Student Living. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.
Job Description:
- As a Resident Services Assistant, you will be the first point of contact for students, visitors, and guests, providing front desk and telephone support.
- You will deal with resident and customer queries in accordance with company policy and provide general administrative support to the management team.
- You will engage with residents to help provide a 'home-from-home' experience and respond to complaints in accordance with site guidelines.
Requirements:
- Fluent English required.
- Ability to work without supervision while maintaining a high level of accuracy and attention to detail.
- Proactive with strong problem-solving abilities, multi-tasking, planning, and organizing skills.
- A calm and professional manner, able to work without constant supervision.
- Ability to undertake repetitive heavy lifting with appropriate equipment if necessary.
- IT literate, competent user of Microsoft Office and StuRents.
What We Offer:
- A competitive salary of £12.75 per hour.
- Bonus scheme.
- Company events.
- Company pension.
- Health & wellbeing programme.
- Life insurance.
- Private medical insurance.
- Sick pay.
Working Hours:
- Monday to Friday.
Location:
- Liverpool L6 1BA.
Education:
- GCSE or equivalent preferred.
Experience:
- Customer service.
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