Global Payments Account Research Specialist I

3 weeks ago


Coventry, Coventry, United Kingdom TSYS Managed SVCS EMEA, LTD (GB) Full time

At TSYS Managed SVCS EMEA, LTD (GB), we are driven by our passion for success and proud to deliver best-in-class payment technology and software solutions. We are seeking a skilled and detail-oriented individual to join our dynamic team as an Account Research Specialist I.


Role Summary


This role is responsible for researching and responding to customer requests via various means, ensuring compliance with client, regulatory, and Association rules and regulations. The ideal candidate will have extensive knowledge of banking products and services, as well as strong analytical and communication skills.



Key Responsibilities



  • Assist with routine updates and documentation of cardholder/corporate accounts, following client policies and procedures.
  • Determine and recognize potential fraud, credit, collection, or chargeback issues and forward them to the appropriate department for resolution.
  • Follow basic client standards/policies/procedures, regulations, and Association requirements to prevent violations and punitive financial action.


Requirements



  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required


Desired Skills and Capabilities



  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
  • Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
  • Communication skills - Frequent written and verbal communication with cardholders, clients, and vendors (US Postal Service)
  • Industry knowledge - Strong knowledge of government regulations, client policies, and Association compliance

What We Are Looking For


We are looking for a detail-oriented and organized individual who is able to work effectively in a fast-paced environment. The ideal candidate will have excellent communication and analytical skills, as well as the ability to work independently and as part of a team.



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