Global Parts Supply Chain Specialist
1 month ago
Caresoft Global Limited is an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries. We are seeking an expert Customer Service Process Lead who holds subject matter expertise in Customer Service Processes, with a broader appreciation of project management principles to join our team.
About the JobThis role focuses heavily on embedding and transitioning of the new solution and to our client and 3PLs Business Teams. The Programme has been given approval to develop a new, purpose-built warehouse campus near Tamworth, which will give the Global Parts Supply Chain the physical capacity to support the long-term profitable growth of the Parts & Accessories business.
Responsibilities- Implementing and deploying new customer services processes.
- Focusing on SAP ECC (ERP Central Component) system & RPOS (Retailers Parts Ordering System) portal.
The ideal candidate will have strong analytical skills to execute root cause analysis on complex data, identify how one issue can impact on another and put in place the required interventions through support or from own knowledge base.
Skills Required- Strong working knowledge of Automotive Aftermarket Customer Service processes.
- Knowledge of our client's wider aftermarket parts business and functions.
- Previous experience of system implementations and roll out.
The estimated salary range for this position is £34,000 - £38,000 per annum, paid on a PAYE basis, depending on experience. Employment type: Contract (35 weeks), Standard 40 Hours Per Week, Location: Whitley, Coventry (Hybrid 2-3 days in the office).
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