Customer Service Representative
2 weeks ago
Job Title: Marketing Officer
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team at TransLink as a Marketing Officer. As a key member of our marketing team, you will be responsible for delivering exceptional customer service and ensuring that our passengers receive accurate and timely information.
Key Responsibilities:
- Provide front-line customer service to passengers in railway stations, responding to queries and resolving issues in a professional and courteous manner.
- Deliver passenger information and communication, ensuring that passengers are aware of service updates, disruptions, and other important information.
- Issue tickets and handle cash transactions, maintaining a high level of accuracy and attention to detail.
- Deal with and resolve customer complaints in a fair and efficient manner, escalating issues to senior staff as necessary.
- Assist in delivering a high-class rail service, working collaboratively with colleagues to ensure that passengers receive an exceptional experience.
Requirements:
- A minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths, or at least 2 years' relevant experience in a similar post.
- A minimum of 6 months' relevant clerical/administrative experience.
- Proficient experience of Microsoft Office packages, including Word, Excel, and Access.
- Experience of handling cash transactions and working in a customer-facing role.
Desirable Criteria:
- A minimum of 2 years' experience in a customer-facing role, including dealing with ticketing equipment and cash registers.
- Book-keeping experience.
- Experience of working with Agresso and Merit systems.
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