French Language Support Specialist

6 days ago

London, Greater London, United Kingdom Brown & Brown Europe Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a French Speaking Software Support Specialist. As a key member of our international support team, you will play a vital role in providing exceptional customer service to our clients based in France.

Key Responsibilities
  • Communicate daily with clients in French, providing timely and accurate support to resolve their queries and issues.
  • Collaborate closely with a team of 8, including homeworking options, to ensure seamless communication and support.
  • Prepare and assist in compiling statistics for policy renewal analysis, ensuring accuracy and attention to detail.
  • Input data into internal underwriting systems accurately and timely, maintaining high levels of productivity and efficiency.
  • Support the preparation of new business submissions and other documents, ensuring compliance with company policies and procedures.
  • Monitor the status of current and new business, providing regular updates to the team and stakeholders.
  • Support underwriting activities as needed, providing additional support to the team as required.
Requirements
  • Fluency in French and a very good command of English, with excellent communication and interpersonal skills.
  • Proficiency in Microsoft Word and Excel, with the ability to learn new procedures and software systems.
  • A hard-working attitude with a positive outlook, a strong attention to detail, and a willingness to learn and grow in a professional services environment.

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