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Technical Support Analyst
2 months ago
About the Role:
Language Matters Recruitment Consultants Ltd is seeking a talented French speaking graduate to join their team as an IT Support Analyst. This is an exciting opportunity for a recent STEM graduate with fluent French language skills to kick-start their career in technical support.
Key Responsibilities:
- Provide front-line technical support to clients, advising them on how to use the platform and ensuring the company's excellent reputation is maintained.
- Resolve customer and system errors, and answer all customer queries about the platform.
- Analyse customer needs and gather new ideas to improve services.
- Configure the system to suit customers and test new product releases.
About You:
The ideal candidate will be a recent STEM graduate who speaks fluent English and French, and has excellent problem-solving skills. In return, you will receive a competitive salary, excellent training, and progression with a clearly defined career path.
Requirements:
- Fluent in English and French.
- Excellent academic record, achieving a 2:1 or above at Bachelor's level and ideally an A in A-Level Maths.
- Methodical and logical problem-solver.
- Computer literate and able to quickly learn new concepts.
- A strong communicator with a customer-focused approach.
- A team-player who can build strong professional relationships.
