Cyber Insurance Specialist

4 days ago

Ipswich, Suffolk, United Kingdom WTW Full time

About the Role:

You will work within the National Cyber and Technology broking and placement team, responsible for a portfolio of GB-based clients. This role involves client relationship management, broking, and placement management to deliver profitable business and meet clients' demands and needs.

Key Responsibilities:

  • Client Relationship Management: Draw on expertise within specialist technical teams within the BU and across the Group for clients as required.
  • Manage a portfolio of clients that renew their cyber insurance programme throughout the year, ensuring that the solutions delivered meet the clients' demands and needs and deliver profitable business.
  • Support senior colleagues with more complex placements to determine appropriate solutions, structure, price and placement strategies that meet the clients' demands and needs and deliver profitable business for a range of clients.
  • Accountability for client service and relationship development direct with individual clients and with specialisms across WTW GB.

Broking:
  • Ability to understand a client or prospect's business, situations, opportunities, problems and key issues.
  • Negotiate placements with the insurance market.
  • Prepare and issue market submission emails to obtain quotations.
  • Completion of broking and Fair Market Appraisal system in real time.
  • Work with senior colleagues in determining appropriate solutions and structuring and pricing the deal for complex accounts.
  • Identify appropriate insurers and determine placing strategy in line with the broking protocol.
  • Participate in information gathering exercises with clients and prospects.
  • Participate in Insurer, client and wording discussions. Recording accurate meeting notes.
  • Ensure ongoing compliance with WTW guidelines and procedures.

Placement Management:
  • Complete compliance processing of contracts as per FCA and contract certainty requirements.
  • Assist with loading of data into the relevant WTW Systems.
  • Support and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards.
  • Support the BU in accurate budgeting, forecasting and tracking of revenue.
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels.
  • Working with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client.
  • Creating and finalising quotation and certificate documentation to be approved and issued.
  • Ensure adherence to Group policies, procedures and all regulatory requirements.

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