Boutique Manager

3 weeks ago

Longford, Telford and Wrekin, United Kingdom Jo Malone London Full time
Travel Retail - Jo Malone London - Boutique Manager - Heathrow T4 - 37.5 HoursPosition Summary: We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity for you to be the Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team.

As a key member of our team, you will have the opportunity to develop your skills in business planning, consumer insights, event management, customer relationship management, and front-line marketing. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Key Responsibilities:
  • Lead and develop a high-performing team to achieve sales and customer service targets
  • Develop and execute business plans to recruit and retain customers
  • Manage in-store events and activities to drive sales and customer engagement
  • Provide exceptional customer service and relationship management
  • Manage inventory, facilities, and cash reconciliation

Requirements:
  • Proven retail management/assistant retail management experience preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft Office

Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2413999

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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