Experience Retail Coach for Luxury Brands

4 weeks ago


Longford, Telford and Wrekin, United Kingdom Jo Malone London Full time
Role Overview

We are seeking an experienced Retail Coach to join our team at Jo Malone London.

Job Summary

The successful candidate will be responsible for driving and elevating execution standards of brand service primarily through the delivery of the Service Accreditation Programme.

Responsibilities and Tasks
  • Service Experience: Ensure teams deliver exceptional customer experience in-store and virtually.
  • Elevate service standards through coaching and the execution of the Service Accreditation Programme.
  • Lead the evolution of brand service strategy through positive behaviours, coaching, and development of stylists.
  • Model a coaching culture where everyone receives feedback and acknowledgement for successes and areas of opportunity.
  • Identify and highlight training opportunities to line managers.
Sales and Productivity
  • Lead by example through exceptional customer service levels.
  • Achieve KPIs outlined by Brand Manager/Retail Operations Manager/Boutique Manager.
  • Measure education success through pre-agreed KPIs, such as sales, AUS/UPT, and Conversion %.
  • Drive retail sales using the 80/20 approach.
Education Support
  • Ensure 100% completion of relevant e-learning content.
  • Ensure teams follow corporate initiatives, store policy, and procedures.
  • Identify locally relevant education opportunities and highlight these to Brand Manager/Retail Operations Manager/Education Executive/Global Education.
Additional Responsibilities

May be required to travel for external business meetings.

Estimated Salary: £40,000 - £55,000 per annum, depending on experience.

Location: Europe, Middle East, Africa-GB-ENG-Heathrow.

Job Type: Standard, Full-time.

Qualifications:

  • Experience in in-store and digital education.
  • Exceptional coaching skills.
  • Excellent verbal and written communication skills.
  • Results-driven and action-oriented.
  • Excellence in execution.
  • Business acumen and analytical skills.
  • Able to drive and facilitate change.
  • Experience in conflict and interpersonal interactions.
  • Extensive knowledge and experience in retail beauty industry.
  • Proven ability to build collaborative relationships.
  • Digitally savvy.

Benefits: We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.

Equal Opportunities Employer: Jo Malone London is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates.



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