Traffic Operations Coordinator
2 weeks ago
Key Responsibilities
- Plan, schedule, and route drivers' work to ensure efficient and effective operations.
- Liaise with drivers, depots, and other stakeholders to maintain stock levels and ensure timely delivery of materials.
- Communicate with drivers throughout the day to resolve issues and provide excellent customer service.
- Reschedule work as necessary to cover driver absence or vehicle breakdowns.
- Implement the Tructyre/Service Centre Wheel Removal process and maintain control of the outstanding container report.
- Deal with customer queries and take and process customer orders on the ISYS/Weighsoft system.
- Liaise with Sales Advisors, Sales Office Manager, Transport & Plant Manager, Assistant Transport Manager, Driver Foremen/Trainers, and Operations Managers to ensure efficient operations.
Requirements
- Excellent interpersonal skills and telephone manner.
- Good geographical knowledge and understanding of the routing process.
- Good attention to detail to ensure accuracy of information.
- Good organisation, communication, and IT skills.
- Ability to multi-task and use own initiative.
- Working knowledge of ISYS/Weighsoft or a similar system.
- Experience of working within a busy and fast-paced environment.
- Ability to remain calm and patient when under pressure.
- Reliable, flexible, and adaptable.
- Positive, motivated, conscientious, and pro-active.
Benefits
- Salary £37,711 pa.
- 25 days holiday, plus 8 bank holidays in a full holiday year (calculated on a pro rata basis), increasing to 27 days holiday plus bank holidays after 5 years' service, and to 30 days holiday plus bank holidays after 10 years' service.
- Workplace pension scheme.
- Death in Service Life Cover (after 1 year's service).
- Free uniform.
- Free on-site parking.
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