Product Support Specialist

4 weeks ago


London, Greater London, United Kingdom Principle HR Full time

We are seeking a highly skilled Product Support Specialist to join our dynamic team at Principle HR. The successful candidate will be responsible for providing top-notch support to our subscription-based advertising platform.

Key Responsibilities:
  1. Competitive Salary: Up to £84,000 per annum, paid on a weekly basis.
  2. 12-Month Contract: Within IR35, paid on a weekly basis.
  3. Fully Remote Working: In the UK, with a strong focus on collaboration and teamwork.
  4. Requirements:
  • Strong knowledge of SQL for data analysis and querying.
  • Experience in troubleshooting and escalation within a digital advertising environment.
  • Collaborate with sales teams and external clients, ensuring smooth product setups and support.
  • Analyse trends and provide actionable insights to leadership on support performance.
  • Build and optimise dashboards and reports to drive efficiency in support operations.
  • Be the go-to expert for technical support related to advertising technologies.

We are looking for a talented individual who is passionate about delivering exceptional support and driving business growth. If you have a strong background in digital advertising and a keen eye for detail, we would love to hear from you.


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