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Customer Service Representative
2 months ago
Job Summary:
Parkside Office Professional is seeking a highly skilled Customer Care Coordinator to join our team on a temporary basis for 12-16 weeks. The ideal candidate will provide exceptional service to all international end consumers across proprietary websites, meet/exceed sales profit and customer satisfaction targets, and contribute to the growth and success of our company.
Key Responsibilities:
- Answer inbound calls and make outbound calls to consumers as necessary to provide exceptional customer service.
- Process orders manually and ensure timely delivery.
- Upsell products to consumers to increase sales revenue.
- Manage order and delivery processes to ensure customer satisfaction.
- Manage the Magento system to ensure seamless e-commerce operations.
- Manage the e-commerce mailbox to respond to customer inquiries.
- Manage e-commerce returns, including reports, to ensure customer satisfaction.
- Provide product knowledge to consumers to enhance their shopping experience.
- Monitor and respond to Trustpilot reviews to maintain a positive online reputation.
- Participate in weekly operations calls with the team to discuss opportunities and challenges.
- Support and cover for wholesale operations as needed.
- Perform general administrative tasks to ensure efficient operations.
Requirements:
- One to two years of related experience and/or training, or an equivalent combination of education and experience.
- Experience in telephone-based computer service roles.
- Prior experience in a multi-tasked call center or customer service environment.
- Intermediate skills in Excel and experience with customer service/order entry software systems.
- Prior experience with computer data entry.
- Ability to solve problems efficiently, quickly, and with empathy for customer issues.
What We Offer:
Parkside Office Professional offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
