Leisure and Spa Operations Manager
6 days ago
Job Summary:
We are seeking an experienced and inspirational leader to join our team as a Leisure and Spa Manager at Bodelwyddan Castle Hotel. As a key member of our management team, you will be responsible for overseeing the Sports, Leisure, and Spa departments, driving financial success, and delivering exceptional guest experiences.
Key Responsibilities:
- Manage a team of experts in sports, leisure, and spa activities, including fitness classes, archery, rifle shooting, facials, massages, and gym sessions.
- Develop and implement strategies to maximize revenue and guest satisfaction in the Sports, Leisure, and Spa departments.
- Lead by example, demonstrating high performance and high fulfillment, and creating a positive work environment that encourages team members to perform at their best.
- Collaborate with other departments to ensure seamless delivery of services and exceptional guest experiences.
- Monitor and control costs, ensuring that they are in line with budgets and targets.
- Develop and implement sales strategies to drive revenue growth in the Sports, Leisure, and Spa departments.
Requirements:
- Proven experience in leading a Leisure & Spa team, with a focus on developing and retaining therapists.
- Strong financial management skills, with experience in managing a P&L and controlling costs.
- Excellent leadership and communication skills, with the ability to motivate and engage team members.
- Ability to work in a fast-paced environment, with a focus on delivering exceptional guest experiences.
- Passion for delivering high-quality services and exceeding guest expectations.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
- Access to a range of employee benefits, including discounts on hotel stays and other perks.
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