Senior CX Solutions Engineer

3 weeks ago


London, Greater London, United Kingdom Computappoint Full time £48,000
Job Title: Senior CX Solutions Engineer

We are seeking a highly skilled CX Solutions Engineer to join our team at Computappoint. As a key member of our cross-functional team, you will be responsible for designing and implementing modern contact centre technologies to support NICE CX One.

Key Responsibilities:

  • Collaborate with cross-functional teams to improve the functionality of contact centre applications, including IVR systems, web, and chatbots.
  • Oversee CRM integrations, ensuring seamless data flow and improved customer service possibilities.
  • Develop and implement IVR systems, web, and chatbot solutions.
  • Work with NICE or other Workforce Management platforms to optimize contact centre operations.
  • Stay up-to-date with the latest CRM systems, particularly Salesforce, ServiceNow, and SAP.

Requirements:

  • Strong understanding of CRM systems, including Salesforce, ServiceNow, and SAP.
  • Experience in IVR development and implementation.
  • Knowledge of web and chatbot development and integration.
  • Proficiency in programming languages like JSON, Java, C#, or Python.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Apply now through the Computappoint website to take the first step in your career as a Senior CX Solutions Engineer.



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