Senior User Experience Strategist

4 weeks ago

London, Greater London, United Kingdom Creative CX Full time

About the Role

We are seeking a highly skilled Senior User Experience Strategist to join our team at Creative CX. As a key member of our consultancy, you will play a crucial role in driving significant improvements and actionable learnings for our clients.

Key Responsibilities

  • Create powerful, high-impact online experiments (A/B/n Tests) for our clients based on evidence from user research and data analysis.
  • Manage the whole experiment life-cycle from research, ideation and test planning, all the way to the analysis and evaluation stage.
  • Work closely with our in-house developers (client-side and full-stack) and QA team to ensure that A/B/n tests are built to a very high standard.
  • Build evidence-based strategic roadmaps for our clients that take into account the overall potential for the customers and the business.
  • Help our clients realise the transformational power of Experimentation for their organisations, through collaboration, guidance, workshops and training.

Requirements

  • Analytical and creative.
  • Comfortable with being led by the evidence from research and data.
  • Able to manage multiple projects.
  • A knowledge and a passion for Experimentation, Optimisation, Product and Digital Innovation.
  • Proficiency in using digital analytics platforms such as Google Analytics and Adobe Analytics.
  • Experience of running collaborative ideation sessions, workshops, and training sessions.
  • A good understanding of server-side experimentation and when this is the most appropriate method for our clients.
  • SQL, Python and/or R for more advanced analysis.
  • Experience using dashboarding Tools (Tableau).

About Us

Creative CX is a specialist Experimentation Consultancy founded in 2017. We help businesses to optimise, personalise and innovate across the entire customer experience, to drive measurable growth. We work with fantastic clients such as the BBC, easyJet, AJBell, Hastings Direct, RSA, IHG, Primark, Premier Inn and YOOX Net-A-Porter Group.

What We Offer

  • 25 days' holiday each year.
  • An extra day for every year at Creative CX up to a maximum of 5 extra days.
  • An additional day off for your birthday after 3 years of service.
  • Regular social events and away days, arranged by our social committee.
  • Regular coaching, a continuously updated personal development plan and a generous training budget, to help you reach your full potential.
  • Company contributory pension scheme.
  • Perkbox membership, giving you cheaper gym memberships and a wide range of discounts.
  • Full-supported remote working with the flexibility to work in our Central London Office.
  • Private Medical Cover.
  • Life Assurance.
  • Cycle to Work Scheme.
  • Charity Payroll – giving before tax.

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