CRM Configuration Analyst

4 hours ago


Bracknell, Bracknell Forest, United Kingdom John Lewis Partnership Full time

We are seeking a skilled Salesforce user to join our People Ecosystem team at John Lewis Partnership. As a CRM Configuration Analyst, you will play a key role in delivering the Salesforce Service Cloud capability for the Partnership.

This is a permanent position with a salary range of £47,700 - £71,800 and hybrid working arrangements, allowing you to balance work and personal life effectively.

The ideal candidate will have strong experience with Salesforce, with a desirable qualification as a certified administrator. You will be responsible for engaging stakeholders, documenting changes, and ensuring compliance with Data Protection regulations and internal risk management policies.

Key responsibilities include prioritizing effectively, managing multiple projects, and building reports and dashboards in Salesforce Service Cloud. Demonstrable evidence of providing comprehensive analysis and insight is essential, along with good stakeholder management and influencing skills.

Benefits include full-time working holiday entitlement, excellent work-life balance, and a defined contribution pension scheme. The Partnership also offers exclusive hotels, cycle to work support, and an extensive range of benefits.



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