Banking Operations Specialist
1 day ago
We are looking for a highly skilled Banking Operations Specialist to join our team at Barclays. As a key member of our banking operations, you will be responsible for providing exceptional service to our business banking customers.
About the RoleThis is an exciting opportunity to work in a fast-paced environment and develop your skills in customer service, problem-solving, and communication. You will be part of a dynamic team that is committed to delivering outstanding service to our customers.
Key Responsibilities- Provide excellent customer service through various communication channels, including phone, email, and chat.
- Resolve complex customer queries and issues in a timely and professional manner.
- Work collaboratively with colleagues across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience. You will also receive a range of benefits, including pension scheme, life assurance, and annual leave entitlement.
RequirementsTo be successful in this role, you should have:
- Previous experience in a customer service role, ideally in a telephony environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic computer/pc skills and ability to use Microsoft products such as Outlook.
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