Banking Operations Specialist

1 day ago


Glasgow, Glasgow City, United Kingdom Barclays Full time

We are looking for a highly skilled Banking Operations Specialist to join our team at Barclays. As a key member of our banking operations, you will be responsible for providing exceptional service to our business banking customers.

About the Role

This is an exciting opportunity to work in a fast-paced environment and develop your skills in customer service, problem-solving, and communication. You will be part of a dynamic team that is committed to delivering outstanding service to our customers.

Key Responsibilities
  • Provide excellent customer service through various communication channels, including phone, email, and chat.
  • Resolve complex customer queries and issues in a timely and professional manner.
  • Work collaboratively with colleagues across the bank to align and integrate customer care processes.
  • Identify areas for improvement and provide recommendations for change in customer care processes.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
Salary and Benefits

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience. You will also receive a range of benefits, including pension scheme, life assurance, and annual leave entitlement.

Requirements

To be successful in this role, you should have:

  • Previous experience in a customer service role, ideally in a telephony environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer/pc skills and ability to use Microsoft products such as Outlook.


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