Catering Supervisor

1 day ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sodexo Prestige Venues & Events Full time
Be Part of Something Greater

We're experience makers. And food fanatics. At Sodexo Live, we're passionate about crafting exceptional events at the most prestigious venues on the planet. Whether at high-profile sports venues, cultural destinations, or once-in-a-lifetime social functions, you'll be immersed in the action.

About the Role

We're seeking a skilled and customer-focused Catering Supervisor to join our team at Sodexo Live St James' Park, Newcastle United Football Club. As a key member of our team, you'll be responsible for ensuring seamless event operations, delivering exceptional customer experiences, and driving sales growth.

Key Responsibilities
  • Attend pre-match and de-brief meetings with the Stadium Retail Catering Manager
  • Check opening stock on all nominated catering outlets
  • Document any alterations on Team Leaders stock sheet
  • Transfer skims/stock to various locations
  • Brief all catering staff prior to service
  • Ensure all catering outlets are ready to start service at the scheduled time of opening
  • Assist Team Leaders when necessary
  • Recognise staff potential and promote staff development and incentives
  • Complete and sign all relevant documentation as laid down by company procedures
  • Deal with customer complaints or feedback efficiently and in a professional manner escalating any issues to senior management.
  • Carry out stock checks at designated times
  • Carry out security checks as laid down in company procedures
  • Be flexible & adaptable to changes
  • To comply fully with all regulations relating to Food safety and health and Safety.
  • Comply with all company policies and procedures including uniform policy, ensuring all staff are also adhering to these
  • Wear all allocated uniform and PPE for all shifts and follow hygiene guidelines
  • Ensuring correct and hygiene handling (processing) of food items is maintained
  • To partake in any training as required by both legislation and the Company, including online FLOW training
  • Check catering outlet at end of service for cleanliness and ensuring any subsequent cleaning required is completed
  • Any other duty that is of a reasonable request
Requirements
  • Excellent verbal communication skills
  • Being friendly yet professional
  • Good attention to detail and punctuality
  • Experience within a hospitality, catering or bar setting
  • Experience in managing a team
  • Experience in cash handling and stock control

We're a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. If you're passionate about delivering exceptional customer experiences and driving sales growth, we'd love to hear from you.

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