Senior Consultant
5 days ago
We are seeking a highly skilled Senior Consultant to join our team at GBS - Global. As a Senior Consultant, you will play a key role in leading our client relations and strategic direction efforts.
Key Responsibilities- Lead the end-to-end service and relationship management for assigned clients, ensuring the highest quality of work and client satisfaction.
- Engage in senior stakeholder management, providing consultancy and strategic direction through meetings, workshops, and calls.
- Collaborate closely with internal teams and subject-matter experts to deliver comprehensive solutions that meet client needs.
- Develop and implement retirement communication strategies, aligning them with overarching business goals.
- Oversee project and campaign planning, ensuring alignment with the client's strategic objectives.
- Ensure the quality and accuracy of project deliverables, particularly complex copy and communication materials.
- Support communication ROI through measurement, analytics, and insights.
- Drive client profitability and growth, managing risk and solving problems proactively.
- Manage a team of Account Managers and Account Executives, providing mentorship and coaching.
- Monitor and evaluate team performance, ensuring continuous improvement and success.
- Cultivate strong internal and external relationships, enabling effective consulting and collaboration with clients.
- Become a trusted advisor to senior client stakeholders, promoting our services and encouraging business growth.
- Resolve conflicts proactively, seeking outcomes that satisfy all stakeholders.
- Represent our company positively among colleagues, providing leadership and support as needed.
- Foster global collaboration by championing our BetterWorks value proposition.
- Lead by example in governance, ensuring adherence to processes and accountability within your team.
- Ensure timely and accurate completion of project reports, timing plans, and status updates.
- Maintain precise records of all chargeable and non-chargeable time, overseeing the invoicing process.
- Drive the execution of yearly client development plans, identifying opportunities for growth.
- Contribute to the preparation and delivery of proposals and presentations for new business and marketing opportunities.
- Represent the company at new business pitches, meetings, and client onboarding sessions.
- Develop client case studies and secure testimonials to showcase our success.
- Stay informed on industry trends and advancements, maintaining expertise in required areas.
We are looking for a highly experienced and skilled individual with a proven track record of managing complex client accounts and working directly with senior stakeholders, including Board-level executives.
Key qualifications include:
- Extensive experience in communications and engagement, preferably within a consultancy or agency environment.
- Strong people management skills with a history of leading and developing teams.
- Exceptional customer service skills with a focus on translating client needs into actionable strategies.
- Excellent organizational abilities, capable of managing multiple tasks under tight deadlines.
- Strong consulting skills, including proactive problem-solving, active listening, and collaborative approach.
- High attention to detail and accuracy in all work, with strong documentation and negotiation skills.
- Proficiency in Microsoft Office and other relevant software.
We offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including:
- Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
- Defined contribution pension scheme, which Gallagher will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we'll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We are Disability Confident Committed and have pledged to make sure our recruitment process is inclusive and accessible.
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