Senior Consultant

5 days ago


Wakefield, Wakefield, United Kingdom GBS - Global Full time
About the Role

We are seeking a highly skilled Senior Consultant to join our team at GBS - Global. As a Senior Consultant, you will play a key role in leading our client relations and strategic direction efforts.

Key Responsibilities
  • Lead the end-to-end service and relationship management for assigned clients, ensuring the highest quality of work and client satisfaction.
  • Engage in senior stakeholder management, providing consultancy and strategic direction through meetings, workshops, and calls.
  • Collaborate closely with internal teams and subject-matter experts to deliver comprehensive solutions that meet client needs.
  • Develop and implement retirement communication strategies, aligning them with overarching business goals.
  • Oversee project and campaign planning, ensuring alignment with the client's strategic objectives.
  • Ensure the quality and accuracy of project deliverables, particularly complex copy and communication materials.
  • Support communication ROI through measurement, analytics, and insights.
  • Drive client profitability and growth, managing risk and solving problems proactively.
Team Development
  • Manage a team of Account Managers and Account Executives, providing mentorship and coaching.
  • Monitor and evaluate team performance, ensuring continuous improvement and success.
Relationship Building
  • Cultivate strong internal and external relationships, enabling effective consulting and collaboration with clients.
  • Become a trusted advisor to senior client stakeholders, promoting our services and encouraging business growth.
  • Resolve conflicts proactively, seeking outcomes that satisfy all stakeholders.
  • Represent our company positively among colleagues, providing leadership and support as needed.
  • Foster global collaboration by championing our BetterWorks value proposition.
Administration
  • Lead by example in governance, ensuring adherence to processes and accountability within your team.
  • Ensure timely and accurate completion of project reports, timing plans, and status updates.
  • Maintain precise records of all chargeable and non-chargeable time, overseeing the invoicing process.
Business Development
  • Drive the execution of yearly client development plans, identifying opportunities for growth.
  • Contribute to the preparation and delivery of proposals and presentations for new business and marketing opportunities.
  • Represent the company at new business pitches, meetings, and client onboarding sessions.
  • Develop client case studies and secure testimonials to showcase our success.
  • Stay informed on industry trends and advancements, maintaining expertise in required areas.
About You

We are looking for a highly experienced and skilled individual with a proven track record of managing complex client accounts and working directly with senior stakeholders, including Board-level executives.

Key qualifications include:

  • Extensive experience in communications and engagement, preferably within a consultancy or agency environment.
  • Strong people management skills with a history of leading and developing teams.
  • Exceptional customer service skills with a focus on translating client needs into actionable strategies.
  • Excellent organizational abilities, capable of managing multiple tasks under tight deadlines.
  • Strong consulting skills, including proactive problem-solving, active listening, and collaborative approach.
  • High attention to detail and accuracy in all work, with strong documentation and negotiation skills.
  • Proficiency in Microsoft Office and other relevant software.
What We Offer

We offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including:

  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  • Defined contribution pension scheme, which Gallagher will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, we'll cover up to 50% of your annual income, with options to top up.
  • Health cash plan or Private medical insurance.

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We are Disability Confident Committed and have pledged to make sure our recruitment process is inclusive and accessible.



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