Cleaning Supervisor Position
1 day ago
We are seeking a highly skilled and experienced Cleaning Supervisor to join our team at CBW Staffing Solutions in Central London. As a Cleaning Supervisor, you will be responsible for the supervision of front-line operatives, daily liaison with the Visitor Experience Team, and regular meetings as directed by line management.
Key Responsibilities:
- The supervision of front-line operatives
- Daily liaison with the Visitor Experience Team (primarily Duty Managers) attending
- Regular meetings as directed by line management
- Feedback to line management regarding service delivery issues and overall perception of service delivery
- Undertake regular service audits
- React to all requests from the client or management team within the specified time frame
- Ensure that all operations are conducted safely and appropriate risk assessment is conducted for non-recorded activities
- Notice and report any H&S issues that may arise within the estate
- Assist the Cleaning & Services Managers in delivering a fully compliant operation
- Meet regularly with The Cleaning Manager to discuss service delivery and the changing requirements for the estate
- Support the delivery of training to the soft services team
- With the Cleaning Manager, conduct performance reviews and appraisals
- Monitor and complete accurate registration of attendances and the rescheduling of cleaning staff to cover absences, lateness and holidays
- Note and report any general maintenance issues across the estate
- Be flexible in covering planned and unforeseen absence by colleagues
Requirements:
- Minimum of 3 years' experience in a similar role
- Previous experience of supervising operations in a demanding environment
- Customer service focused
- Excellent communication skills both verbally and written
- Excellent interpersonal skills
- Knowledge and application of relevant standards and legislation such as COSHH assessments, hygiene standards and health and safety management
- Good command of English language, both written and oral
Estimated Salary: £15.20 per hour
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