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Lodge Manager

2 months ago


Southampton, Southampton, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth day-to-day operation of our retirement development, and maintaining a safe and secure environment.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Organize activities and events to enhance the lifestyle of our residents, promoting a sense of community and social interaction.
  • Manage contractors and suppliers, ensuring that all work is carried out to a high standard and within budget.
  • Conduct regular health and safety checks, identifying and mitigating any risks to residents and staff.
Requirements
  • Proven experience in a customer-facing role, with a strong focus on providing exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, staff, and external partners.
  • Ability to work independently, using your own initiative and judgment to resolve problems and make decisions.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Knowledge of health and safety procedures and protocols, with the ability to conduct regular checks and identify areas for improvement.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and training.
  • A supportive and collaborative team environment.
  • The chance to make a positive impact on the lives of our residents.