Front of House Operations Manager
2 days ago
As a Front of House Operations Manager at HC-One, you will play a key role in ensuring the smooth day-to-day operations of our luxury care homes. With a focus on delivering exceptional customer service and building strong relationships with residents, families, and staff, this is an exciting opportunity to join a dynamic team and make a real difference in people's lives.
Key Responsibilities:- Lead the front-of-house team to provide outstanding customer care and ensure seamless resident experiences
- Develop and implement effective communication strategies to engage with residents, families, and stakeholders
- Collaborate with colleagues to identify areas for improvement and drive process enhancements
- Maintain accurate records and reports to inform business decisions
We offer a competitive salary of £40,000 - £45,000 per annum, plus a range of benefits including paid Enhanced DBS/PVG, free uniform, company pension scheme, 28 days annual leave, life assurance cover, and access to an award-winning learning and development program.
About You:- Proven experience in a customer-facing role or similar environment
- Excellent interpersonal and communication skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
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Front of House Operations Manager
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Cheltenham, Gloucestershire, United Kingdom HC One Full timeJob SummaryWe are seeking a highly skilled and dedicated Front of House Manager to join our team at HC-One. As a key member of our management team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the smooth day-to-day running of our residential homes.
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