Service Performance Manager
1 week ago
The Service Performance Manager is responsible for the transition and introduction of new services into an operationally live environment. The role involves managing BAU service levels and contracts across all suppliers, and internal resources, within their portfolio. The Service Performance Manager ensures compliance is delivered against TfL mandatory standards and policies throughout the lifecycle of a service.
Key Responsibilities:- Successful introduction and delivery of new services into operation via design and transition gates by collaborating with a multi-skilled team of resources.
- Aligned with major projects to ensure suitable support models and governance.
- Managing the performance of services within their portfolio, including suppliers and internal teams to the agreed service level targets. Ensuring compliance with TfL mandatory standards and policies throughout the lifecycle of a service.
- Analyse relevant reports and data, for example, but not limited to, demand, capacity, licence management, asset lifecycle management across the services and technologies within their portfolio and ensure adherence to agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Effective assessment of risks, development of mitigation strategies and continually striving for service improvements.
- Accountable for building and maintaining relationships with key stakeholders to understand any changes in priorities or likely business demand and mitigate any threats identified. Working to and meeting agreed deadlines.
- Creation, review and maintenance of support and contractual collateral, including ongoing maintenance of knowledge scripts and technical documentation.
- Ensure compliance with the appropriate Change, Release and configuration management processes for internal teams, projects, and suppliers in order to protect the Live environment and minimise disruption experienced by customers, including audits where required.
- Continuous improvement.
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Business Manager
4 weeks ago
London, Greater London, United Kingdom Business Manager Full timeBusiness Manager Job DescriptionCollinson is a global, privately-owned company that helps the world travel with ease and confidence. As a Business Manager, you will be part of the Product, Tech & Data team, supporting the Chief Product Officer and the Chief Technology and Data Officer in ensuring consistency of information between the two sides of the...
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Business Manager
1 month ago
London, Greater London, United Kingdom Business Manager Full timeBusiness Manager Role OverviewCollinson is a global company dedicated to helping the world travel with ease and confidence. As a Business Manager in our Product, Tech & Data team, you will provide critical support to the Chief Product Officer and Chief Technology and Data Officer. Your role will ensure consistency of information between the two sides of the...
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Paid Search Performance Manager
1 week ago
London, Greater London, United Kingdom Nest Performance Full timeWe offer a competitive salary range of £40,000 - £60,000 per annum, depending on experience. As a PPC Account Manager, you will have a strong analytical skill set and be confident in drawing insights from complex datasets. You will also need to develop your PPC knowledge to ensure you're at the forefront of the industry. Experience with YouTube, Google...
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Strategic Business Operations Manager
1 week ago
London, Greater London, United Kingdom Business Manager Full timeAbout the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...
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Operational Arts Manager
4 weeks ago
London, Greater London, United Kingdom International Arts Manager Full timeAbout the Role:We are seeking an experienced Arts Administration Director to join our team at International Arts Manager. As a key member of our team, you will be responsible for managing the administrative, logistical, and welfare matters of artists, production, and season staff.Main Responsibilities:Welfare Management: Oversee the welfare of performing...
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Arts Management Coordinator
2 weeks ago
London, Greater London, United Kingdom International Arts Manager Full timeJob SummaryWe are seeking a highly organized and detail-oriented Arts Management Coordinator to join our team at the International Arts Manager.This is a full-time position that requires excellent communication and project management skills, with a focus on supporting the smooth operation of our organisation.About the RoleThe successful candidate will be...
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Service Performance Manager
3 weeks ago
London, Greater London, United Kingdom Transport For London Full timeJob Purpose:The successful candidate will be responsible for the transition and introduction of new services into an operationally live environment, managing BAU service levels and contracts across all suppliers, and internal resources, within their portfolio.Key Responsibilities:Successful introduction and delivery of new services into operation via design...
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Service Performance Manager
4 weeks ago
London, Greater London, United Kingdom Transport For London Full timeAbout the RoleWe are seeking a talented Service Performance Manager to join our Networks and Hosting team in Technology Service Operations. As a Service Performance Manager, you will be responsible for the transition and introduction of new services into an operationally live environment, managing BAU service levels and contracts across all suppliers, and...
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Creative Operations Manager
3 weeks ago
London, Greater London, United Kingdom International Arts Manager Full timeSeeking a skilled Creative Operations Manager to oversee the administrative, logistical, and welfare aspects of artists, production, and season staff within a dynamic arts organization.Responsibilities:Coordinate the management of artists, production, and season staff to ensure a smooth operation.Line manage and support seasonal stage management...
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Sales Manager
1 week ago
London, Greater London, United Kingdom ACS Performance Full timeSales Manager - Recycling ServicesEstimated Salary: £60,000 - £80,000 per annum.Job Description:The Regional Sales Manager will be responsible for managing the sales of recycling services within a designated territory and/or accounts. The successful candidate will have experience in new business sales within a B2B environment and providing support to a...
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English and Performing Arts Educator
1 month ago
London, Greater London, United Kingdom Service Care Solutions Full timeEnglish and Performing Arts Teacher OpportunityLocation: LondonSalary: £30,000 - £35,000 (Negotiable depending on experience)Length of contract: PermanentService Care Solutions is seeking a dynamic English and Performing Arts Teacher to join our passionate team. As an English and Performing Arts Teacher, you will inspire students to explore the realms of...
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Airport Maintenance Technician
1 month ago
London, Greater London, United Kingdom Program Manager, EMEAAPAC Full timeJob SummaryAs an Engineering Technician at MAG, you will play a crucial role in ensuring the smooth operation of our airport's infrastructure. Your primary responsibility will be to undertake planned or reactive maintenance work, ensuring maximum serviceability that meets agreed Service Level Agreements (SLAs).Key ResponsibilitiesInspecting assets that are...
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Performance Manager
1 month ago
London, Greater London, United Kingdom Jones Lang LaSalle IP, Inc. Full timeAt Jones Lang LaSalle, we are committed to driving sustainability through everything we do, across all service lines and job positions. We are growing our Sustainability practice to deliver end-to-end sustainability solutions in real estate across the lifecycle.About the Head of Sustainability Performance RoleWe are seeking a forward-thinking ESG Leader to...
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Performance Manager
4 weeks ago
London, Greater London, United Kingdom Dentsu Full timeThis is an exciting opportunity to be part of our key Financial Services Client teams at Dentsu. We are a fast-growing subscription-based start-up with a vision to achieve rapid global scale and digital maturity. Our commitment to maximizing subscriber engagement and revenue drives our innovative subscriber value management strategies.Key...
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Strategic Arts Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom International Arts Manager Full timeCompany OverviewInternational Arts Manager is a dynamic organization dedicated to delivering exceptional live performances and artistic experiences.About the RoleWe are seeking an experienced Strategic Arts Operations Coordinator to join our team. This key role will be responsible for managing administrative, logistical, and welfare matters of artists,...
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Building Performance Manager
4 days ago
London, Greater London, United Kingdom Integral UK Full timeJob Title:Building Performance ManagerAbout the Role:We are seeking an experienced Building Performance Manager to join our team at Integral UK. The successful candidate will be responsible for managing the high standard of building performance and operational risk and compliance across all services.Key Responsibilities:Manage the Design for...
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Contract and Performance Manager
1 month ago
London, Greater London, United Kingdom Legal & General Full timeContract and Performance ManagerWe are seeking a skilled Contract and Performance Manager to join our team in Affordable Homes. As a key member of our team, you will be responsible for developing and managing relationships with our network of Management Providers.Your primary focus will be on mobilizing and embedding contractual arrangements, delivering...
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Performance Services Coordinator
1 month ago
London, Greater London, United Kingdom Fisher Investments Full timeThe Opportunity:As a Swedish Client Service Associate at Fisher Investments Europe, you will be part of a dynamic team managing daily tasks for one of the world's leading private money managers. We encourage you to ask questions, improve processes, and propose innovative solutions. Your performance will be evaluated based on meritocracy, and we invest in...
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Director of Support Services
1 week ago
London, Greater London, United Kingdom Nest Performance Full timeAs a Director of Support Services, you will be responsible for providing strategic leadership and direction to our support services team. Your primary responsibilities will include managing office budgets, liaising with suppliers, and providing administrative support to our C-level directors.We are a innovative marketing agency, dedicated to delivering...
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Investment Performance Manager
4 weeks ago
London, Greater London, United Kingdom Northern Trust Corporation Full timeAbout Northern Trust: As a globally recognized financial institution, Northern Trust is committed to providing innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our company, established in 1889, has been in continuous operation for over 130 years, serving clients with financial experience and...