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Executive Director

2 months ago

Aylesford, Kent, United Kingdom N.E. Recruitment Full time

General Manager required to oversee all aspects of the day-to-day operations of an events venue. Key responsibilities include ensuring high standards of service and safety, coordinating events, and ensuring compliance with health and safety regulations.

Key Responsibilities:

Operational Management:

  • Develop and implement operational strategies to maximize revenue and enhance customer experience.
  • Manage and coordinate all aspects of events, including setup, execution, and breakdown.
  • Ensure effective communication and collaboration with internal and external stakeholders.

Team Management:

  • Lead and motivate a team of event coordinators and support staff to deliver exceptional customer service.
  • Develop and implement training programs to enhance team skills and knowledge.

Financial Management:

  • Manage venue finances, including budgeting, forecasting, and financial reporting.
  • Identify opportunities to increase revenue and reduce costs.

Customer Service:

  • Provide exceptional customer service to clients and their guests.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.

Strategic Planning:

  • Develop and implement strategic plans to drive business growth and improve customer satisfaction.
  • Monitor and evaluate the effectiveness of operational strategies and make adjustments as needed.