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IT Support Specialist
2 months ago
Bond Bryan is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our IT systems and infrastructure.
Key Responsibilities- Provide first-line technical support for all IT-related issues, including hardware and software troubleshooting and resolution.
- Assist users with connectivity issues and basic network troubleshooting.
- Manage user accounts and permissions across various systems.
- Handle basic email support and configuration.
- Diagnose and resolve more complex IT issues, escalating to senior support staff when necessary.
- Manage and maintain Windows Server environments and hybrid setups with Microsoft 365.
- Implement and support Microsoft Intune for device management and security compliance.
- Administer SharePoint sites and permissions.
- Oversee Veeam Backup solutions to ensure data integrity and availability.
- Configure and monitor Sophos Central for endpoint protection.
- Manage and troubleshoot Cisco Meraki network devices.
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Proficient in MacOS and Windows OS.
- Hands-on experience with Windows Server administration.
- Knowledge of Exchange OnPrem and Office 365 administration.
- Familiarity with hybrid setups involving Windows Server and Office 365.
- Experience with MS Intune for device management.
- Understanding of SharePoint administration and support.
- Proficiency in Veeam Backup solutions.
- Competence with Sophos Central for endpoint security.
- Experience with Cisco Meraki network solutions.
- Experience with remote support tools and techniques.
- Understanding of network fundamentals and basic networking principles.
- Awareness of cybersecurity principles and practices.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A chance to work with cutting-edge technologies.
- Competitive salary and benefits package.
- Flexible working hours.
- Free fresh fruit.
- Subsidised regular social activities.
- Health benefits package.
- Pension contributions.
- Health insurance.
