Service Desk Coordinator Full or Part-Time Professional

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom BMT Group Ltd - Engineering Consultants Full time

About the Role


As a key member of the BMT support team, you will provide essential administrative and documentation support to the IFS Product Owner, the IFS Product Manager, and all IFS users.


  • Manage the day-to-day administration and maintenance of BMT's ERP system, ensuring seamless operations and minimal downtime.
  • Diagnose and resolve system issues through a dedicated Service Desk, providing timely and professional assistance to users.
  • Support IFS users by delivering expert guidance and troubleshooting, ensuring they have the necessary tools and resources to perform their duties effectively.
  • Collaborate with the development team to design, develop, test, and maintain the IFS system, ensuring it meets the needs of the business.
  • Ensure data integration is smooth and efficient across systems, providing accurate and up-to-date information to stakeholders.
  • Develop and maintain IFS-related training materials, ensuring users have the necessary skills and knowledge to perform their duties.
  • Maintain user permission sets and role configurations, ensuring access and security are properly managed.
  • Keep the IFS SharePoint site up to date, ensuring all relevant information is easily accessible.
  • Administer IFS trackers, registers, and logs, providing a clear and accurate picture of system activity.

In terms of location, we have offices in Bath, Bristol, London, Southampton, Plymouth, and Fareham, and we are happy to explore flexible and hybrid working arrangements. Please note that travel to customer sites or to attend meetings may be required.


About You


We are looking for a highly skilled individual with a keen eye for detail and experience in project controls, information management, and technology implementation.


  • Strong digital literacy and proficiency in IFS systems
  • Attention to detail and a focus on continuous improvement and accuracy
  • Problem-solving skills and a strong team player
  • Good interpersonal skills and a willingness to learn and develop

We value diversity, equity, and inclusion, recognizing their pivotal role in achieving our business purpose. With a commitment to creating a safer, more efficient, effective, and sustainable future, we offer a range of benefits, including private medical, enhanced pension, and flexible working arrangements.


At BMT, we pride ourselves on being a verified flexible workplace, providing freedom and choice. In addition to a competitive salary, our offerings encompass health, family, finance, and personal development, including:


  • Private Medical (family coverage)
  • Enhanced Pension
  • 18 weeks enhanced maternity pay (after a qualifying period of 1 year)
  • Family friendly policies
  • Committed to an inclusive culture
  • Wellbeing Fund – an annual fund for personal hobbies or interests
  • 26 Days Annual Leave (plus bank holidays)
  • Holiday Trading
  • Retail Vouchers
  • Professional Subscriptions

We are dedicated to tackling the most crucial engineering challenges of our era, fostering an environment where individuals with exceptional technical expertise provide meaningful, practical solutions.


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