Account Manager

6 days ago

Weybridge, Surrey, United Kingdom Clinigen Full time
Job Title: Account Executive

Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.

We are currently 1,100 people headquartered in the UK with global offices in the US, EU, JAPAC and South Africa. Clinigen has grown rapidly since we began, we are the leader in Managed Access programs and positioned well for an exciting future of continued expansion.

Job Profile

The primary point of direct contact for communication with Clinigen's customers, including hospitals, physicians, and pharmacists. This role is responsible for servicing customer needs and providing information and support for the range of Clinigen and client products to assigned customer accounts. Ensuring all enquiries and orders are processed accurately following set systems and processes.

Key Responsibilities:

  • Self-managed with the ability to self-check work while handling a range of customer contact within a customer service environment, using knowledge and skills gained through training to provide our customers with an outstanding level of service in an efficient and effective manner.
  • Customer contact includes, but is not limited to, in and outbound telephone calls, emails, faxes, and any digital platform-related activity required to support our customers.
  • Trained on a range of systems related to support our service offering and required to showcase a professional and polished service while utilizing these systems.
  • Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support.
  • Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity.
  • Collaborate with internal Clinigen teams to ensure the customer's account is compliant and created according to their needs.
  • Develop and maintain effective long-term working relationships with all internal customers and support functions within the business to aid customer management.
  • Ability to communicate and engage with a high level of professionalism and flexibility to adapt to our customers' demands as per language and cultural requirements.

Requirements:

  • Fluent in Portuguese/Spanish language ability (both written and verbal) for assigned region. Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums.
  • Educated to a minimum of GCSE and or equivalent regional qualification.
  • Demonstrable experience of working in a customer service environment.
  • Excellent communication skills with a customer-centric focus.
  • Ability to multitask with ensuring great organizational skills.
  • Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments.
  • Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage.

Benefits:

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards

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