Office Administrator

1 day ago


London, United Kingdom Pepperpot Centre Full time
About Us

The Pepper Pot Centre is a vibrant community hub that has been serving the needs of older individuals, particularly from Caribbean backgrounds and other BME communities, for over 40 years. Our centre is a welcoming space where members can come together to socialise, participate in activities, and access a range of services.

The Role

We are seeking a highly organised and administrative skilled individual to join our team as an Office Administrator. As the first point of contact for our members and visitors, you will be responsible for providing exceptional customer service, managing our reception area, and ensuring the smooth operation of our office.

Key Responsibilities
  • Provide administrative support to our team, including answering phone calls, responding to emails, and managing our database.
  • Coordinate our volunteer programme, ensuring that our reception and phone lines are always staffed and answered in a courteous and professional manner.
  • Manage our incoming calls, emails, and correspondence, ensuring that all queries are responded to in a timely and efficient manner.
  • Maintain accurate records, databases, and filing systems, ensuring that all information is up-to-date and easily accessible.
  • Prepare reports, presentations, and documents as required, using your excellent written and verbal communication skills.
  • Assist with billing, invoicing, and financial record keeping, ensuring that all financial transactions are accurate and up-to-date.
Requirements
  • Proven track record in successfully managing administrative tasks and responsibilities.
  • Excellent organisational abilities, with a methodical approach to handling multiple tasks simultaneously and meeting deadlines.
  • Strong interpersonal skills, with the ability to communicate effectively with diverse populations and build rapport with members and team.
  • Proficient in using Microsoft Office Suite, including Excel, Word, PowerPoint, and other relevant software.
  • Proven experience in an administrative role or similar position.
  • Strong customer service experience and ethos.
What We Offer

We offer a competitive salary, a supportive and collaborative work environment, and the opportunity to make a real difference in the lives of our members. If you are a highly motivated and administrative skilled individual who is passionate about working with older individuals and communities, we would love to hear from you.



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