Retail Trainee Manager

4 weeks ago

Esher, Surrey, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Our company has undergone an ambitious transformation and turnaround programme, resulting in record market share growth, a new and improved product range, a new website, and six new stores - with a pipeline for future expansion over the next five years.

The Role

We are seeking a dynamic, ambitious, and driven individual to join our team as a Majestic Trainee Manager. This 12-month development programme will provide you with a detailed understanding and experience of all operational, service, and leadership standards expected to become a future Majestic Store Manager.

Key Responsibilities
  • Drive store performance by maximising sales opportunities and optimising KPI performance.
  • Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
  • Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
  • Sell the story, not the discount, by demonstrating and sharing your passion for product with customers.
  • Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride in the physical appearance and maintenance of your store.
  • Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
  • Continuously identify opportunities to make improvements that will optimise the operational running of the store.
  • Ensure compliance, safety, and legality by following internal policies, processes, and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic's Ways of Working and a source of support for more junior team members.
Knowledge and Skills Required
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Prioritise and strategically problem-solve in high-pressure environments.
  • Self-motivated, able to thrive when working alone and as part of a team.
  • A can-do attitude with a passion for seeing problems through to solutions.
  • Adaptable and resilient to meet the ever-changing demands of our business.
  • Excellent communication and time management skills.
  • Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 and 3 WSET wine qualifications.
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What's in it for you?
  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities, including in-house training schemes.
  • Fantastic incentives, including wine tasting events.
  • A contributory company pension plan.
  • Life assurance (worth 3 times your annual salary).
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • Access to Retail Trust, including instant savings, discounted reloadable shopping cards, gift vouchers, and gift cards.
  • Company maternity, paternity, and adoption leave after 26 weeks.
  • Long service rewards.
  • Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
  • Company sick pay scheme.

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