Business Operations Specialist
5 days ago
Business Operations Specialist
Telford
£26,000 - £28,000 per annum
This is a fantastic opportunity to join a well-established manufacturing company in Telford. As a Business Operations Specialist, you will be responsible for providing exceptional administrative support to the team on a permanent basis.
The ideal candidate will possess a friendly, polite and upbeat manner on the telephone and understand the importance of delivering an excellent level of service to both internal and external customers.
This role requires someone who can prioritize workload and work under pressure in a fast-paced working environment.
Main Responsibilities:
- Act as the first point of contact for incoming phone calls and ensure they are directed to the correct individual or department.
- Manage the company sales email address inbox to forward emails to the relevant contacts in a timely manner.
- Provide first-class customer service by responding promptly to all enquiries and resolving any issues efficiently.
- Assist with a range of administration tasks, including triage and customer care.
- Work closely with the Customer Experience Team to identify and implement process improvements.
- Provide administration cover for holidays and sickness.
- Support the business with accommodation and vehicle bookings when required.
Requirements:
- A good level of education (GCSE standard in Maths and English, ideally grade C or above).
- Experience with Microsoft Office Programs, including Word and Excel.
- Exceptional customer service and interpersonal skills.
- Ability to communicate effectively with people at all levels of the business.
- Multitasking and time-management skills, with the ability to prioritize workload.
- Accuracy and attention to detail.
- Ability to work effectively as part of a team.
- Problem-solving skills.
- Ability to work at a fast pace and meet deadlines.
- Excellent organizational skills.
- Ability to work under pressure.
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