Chief of Service Delivery Lead

1 month ago

Cheltenham, Gloucestershire, United Kingdom Ultra Full time
Job Title: Chief of Service Delivery

We are seeking a highly skilled and experienced Chief of Service Delivery to join our team at Ultra. As a key member of our organization, you will be responsible for leading and delivering commercial growth, spearheading engagements, and communicating the functions and services that we offer to current and prospective customers.

Key Responsibilities:

  • Ensure high-levels of customer-engagement and satisfaction with the services that Ultra provides.
  • Devising and implementing strategies and tactics that result in increased customer numbers.
  • Facilitating communication and escalation of Ultra services to customers.
  • Shaping the communications with customers and service-augmentation partners.
  • Overseeing customer services to ensure that expectations are well managed and that necessary activity is co-ordinated effectively.
  • Supporting the development of suitable strategy that will shape the services that Ultra provides so that they add-value and are relevant to the market.

Qualification and Experience:

a) Proven ability to market and sell

b) Ability to identify where Ultra adds value and effective communication of this

c) Translating technical matters into customer-comprehensible communications that improve Ultra's brand reputation, customer-satisfaction or supports attracting more customers.

Whilst a degree is not necessary, the successful candidate should be able to demonstrate excellent language and comprehension skills as well as the ability to learn quickly and deploy newly acquired knowledge.

They should also be comfortable with technology and be prepared to learn and comprehend technology to a level that enables their role to be successful.

Security Clearance:

Candidates must be able to achieve a minimum of SC security clearance.

Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Benefits:

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

flexible working

25 days holidays with the option to buy/sell 5 days plus bank holidays

4 times your annual salary in life assurance

flexible benefit package

Pension Scheme - Less than 5 years service up to 5.5% employer contribution, 5 years' service + up to 7.5% employer contributions.

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