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IT Service Delivery Manager
4 weeks ago
IT Service Delivery Manager
Henderson Scott is seeking an experienced IT Service Delivery Manager to join our National Security & Defence sector team in Cheltenham. This role requires up to 10% travel.
Key Responsibilities:
- Manage all incidents and requests
- Maximise the number of successful IT changes by ensuring risks have been properly assessed and authorising changes to proceed
- Maintain accurate and reliable information about the configuration of services
- Design products and services to ensure they are fit for purpose
- Identify opportunities for continual service improvements
Requirements:
- Demonstrable track record of Incident, Change and Release management
- Experience across the service delivery life-cycle, including Service Transition
- ITIL v3 and v4 Qualifications
- Extensive experience of IT Service Management Tools
- Experience of supporting IT projects in complex and challenging environments
About Henderson Scott:
Henderson Scott is a leading provider of IT services to the National Security & Defence sector. We are committed to delivering high-quality services that meet the needs of our clients.
