Customer Support Specialist

3 weeks ago


Kilmarnock, United Kingdom Pertemps Scotland Full time

Join a dynamic team at Pertemps Scotland

We are currently working with a Financial Services based company who are looking to expand their team. As a Vulnerable Customer Care Advisor, you will be an essential arm of the business, providing guidance and advice to customers who need extra support.

This is a very well-suited role to those with a caring and empathetic nature. If you are currently working within a Care or Nursery environment and are looking for a change of career, this could be a great opportunity for you.

Key Benefits:

  • Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan

As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need. You'll receive best-in-class training to provide you with the skills required to perform successfully in your role.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our 'award-winning' and 'low-carbon' HALO Kilmarnock site.

Additional Benefits:

  • Staff discounts at a huge number of shops and online retailers
  • Health and Wellbeing programme
  • Employee Assistance Scheme
  • Modern Apprenticeship Scheme

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