Digital Technology Expert

4 weeks ago

Bradford, Bradford, United Kingdom Morrisons Full time

About The Role

We are seeking a highly skilled Digital Technology Expert to join our Technology team at Morrisons. This is an exciting opportunity to support end-user devices and implement new technologies and methodologies as part of a wider team.

As a Digital Technology Expert, you will be responsible for:

  • Providing technical support, guidance, and input into the roadmap and vision for End User Computing, Google Productivity, and Asset Management.
  • Creating and managing automated/scripted builds across all client operating systems to ensure an effective and compliant process.
  • Providing technical oversight for the Workplace support services, including the onsite TechBar and VIP support.
  • Working cross-functionally to deliver technical solutions for Workplace.
  • Technical oversight of the product catalogue and ensuring that products are compatible and meet business needs.
  • Designing and developing client policies (e.g., Desktop Group Policy) and ensuring a continuous improvement cycle for all policies.
  • Technical Escalation for TechBar and desktop support functions.
  • Acting as the technical authority for all hardware and operating system updates (e.g., monthly patching, feature releases).
  • Driving continuous improvements through automation.

About You

You will ideally have the following skills and experience:

  • Strong problem-solving and analytical skills with an aptitude for logical problem resolution and creativity in finding solutions.
  • Relevant technical accreditation in Windows (e.g., Windows 10/11 MCSA/Modern Desktop) or relevant experience.
  • Previous experience working in one of the following roles: Technical Platform Delivery role, 3rd Line Support, or as a Windows System Engineer.
  • Passionate about End User Technology and providing an excellent customer experience.
  • Previous experience working in a large, complex, and fast-paced organisation.
  • Experience working with a diverse range of devices on different operating platforms.
  • Experience with device management tools and policy enforcement tools (e.g., Group Policy).
  • Able to interact with stakeholders at all levels.
  • Excellent problem-solving skills.

About The Team

Our Technology team is driving a change programme that will make Morrisons a digitally focused retailer. We are making improvements across our diverse business and revolutionising our online journeys and making our processes faster, simpler, and smarter to provide the freshest of products and an even better experience to millions of customers and over 111,000 colleagues.

About The Company

Morrisons is a modern retailer with a head office on the edge of Bradford. We are home to different support teams from tech, marketing, and finance to HR, trading, and supply chain. Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you'll find comfy breakout areas, a coffee shop, newsagents, and subsidised restaurant all within commuting distance of Leeds, Manchester, and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you'll often find our suppliers on site sharing details of their latest product. We are also committed to fundraising for our current charity partner.

Our business is fast-paced and ever-changing, as such, we have lots of opportunities for you to play your part in our success. We'd love to meet you...

Some of the benefits you can expect as follows:

  • 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member (subject to fair usage).
  • Generous holiday entitlement.
  • 4 and a half day working week with flexible working hours.
  • Company pension contributions.
  • Perks with over 850 retailers.
  • Free parking onsite.
  • A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

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