Digital Workplace Support Specialist

2 weeks ago

Bradford, Bradford, United Kingdom LG Technology Ltd Full time

Job Title: Digital Workplace Support Specialist

We are seeking a highly skilled Digital Workplace Support Specialist to join our team at LG Technology Ltd. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users, ensuring they have a seamless experience with our digital workplace services.

Key Responsibilities:

  • Provide first-line technical support to users via phone, email, and chat
  • Troubleshoot and resolve technical issues with digital workplace services
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain knowledge base articles and training materials
  • Participate in on-call rotations to provide 24/7 support

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in IT support or a related field
  • Strong technical skills, including knowledge of Microsoft products and IT service management
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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