Digital Workplace Support Specialist
2 weeks ago
Job Title: Digital Workplace Support Specialist
We are seeking a highly skilled Digital Workplace Support Specialist to join our team at LG Technology Ltd. As a key member of our IT department, you will be responsible for providing exceptional technical support to our users, ensuring they have a seamless experience with our digital workplace services.
Key Responsibilities:
- Provide first-line technical support to users via phone, email, and chat
- Troubleshoot and resolve technical issues with digital workplace services
- Collaborate with internal teams to identify and implement process improvements
- Develop and maintain knowledge base articles and training materials
- Participate in on-call rotations to provide 24/7 support
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in IT support or a related field
- Strong technical skills, including knowledge of Microsoft products and IT service management
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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