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Highways Technical Support Team Leader

1 month ago

Leeds, Leeds, United Kingdom Leeds City Council Full time
Job Title: Highways Technical Support Team Leader - Operational Excellence Specialist

Salary: SO2 £34,833 - £36,648 (Estimate based on the UK's average salary range for a team leader position)

About the Role

We are seeking an experienced and skilled team leader to join our Highways Technical Support Team. The successful candidate will play a key role in managing and developing a small team, providing excellent customer service, and ensuring the timely delivery of services.

Key Responsibilities
  • Work closely with senior managers to develop new policies and methods of working, ensuring compliance with standing orders, financial regulations, and quality assurance procedures.
  • Manage day-to-day functions, prioritise work, and meet conflicting deadlines while maintaining high accuracy and attention to detail.
  • Analyse and collate data to provide accurate management information and produce reports, identifying areas for improvement and implementing solutions.
  • Take a lead role in managing incoming correspondence, communicating effectively with a wide range of people, and dealing with sensitive and confidential information.
Requirements
  • Able to demonstrate effective leadership skills, communicate clearly and accurately, and prioritise work to meet deadlines.
  • Experience of working in a business support service, dealing with incoming correspondence, and managing a team.
  • Excellent numeracy and literacy skills, with the ability to analyse data, produce high-quality reports, and maintain confidentiality.
  • Familiarity with IT applications and systems, including those used for producing, recording, analysing, and evaluating information.
What We Offer

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age-friendly employer, a Mindful employer, and a Disability Confident leader.

Why Join Us?

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a positive impact on the community. If you are a motivated and experienced team leader looking for a new challenge, we encourage you to apply for this exciting opportunity.