Department Head

2 weeks ago

Ilkeston, Derbyshire, United Kingdom Finiten Full time
Department Supervisor Role

At Finiten, we are seeking a highly skilled Department Supervisor to lead our sales team and drive store sales. The successful candidate will be responsible for providing exceptional customer service, managing department operations, and recruiting, managing, and leading a team of sales professionals.

Key Responsibilities
  • Ensure service standards are consistently embodied;
  • Provide motivation to sales team and lead by example at all times;
  • Proactively recruit, interview, and hire a team that will drive store sales and deliver an elevated level of service while building customer loyalty and developing new customers;
  • Drive store sales and productivity through key KPI management (store sales, UPT, Conversion, Productivity, and Inventory);
  • Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures;
  • Analyze reports (sell-through and productivity) and work closely with Regional partners to strategize and implement effective solutions;
  • Collaborate with the Department Manager to develop and implement strategies to drive business growth and improve customer satisfaction;
  • Provide coaching and development opportunities to team members to enhance their skills and performance;
  • Monitor and address any issues or concerns that may impact store operations or customer satisfaction;


Requirements
  • Proven experience in a sales or retail management role;
  • Excellent leadership and communication skills;
  • Ability to analyze data and make informed decisions;
  • Strong problem-solving and conflict resolution skills;
  • Ability to work in a fast-paced environment and prioritize tasks effectively;
  • Knowledge of retail operations and management principles;
  • Ability to build and maintain strong relationships with team members, customers, and stakeholders;

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