Technical Support Specialist

6 days ago


Chineham, United Kingdom Exertis Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Exertis. As a Technical Support Specialist, you will play a critical role in assisting our channel partners and supporting end-users on a helpdesk-to-helpdesk model.

Key Responsibilities
  • Provide technical assistance and support to customers via phone, email, and other communication channels.
  • Rotate across a 24/7 shift pattern, working 4 days on and 2 days off, within our Basingstoke office.
  • Attend vendor training sessions to enhance your knowledge of technologies such as Cybersecurity, Unified Communications, and Cloud Infrastructure.
  • Collaborate with colleagues to resolve complex technical issues and provide guidance to customers.
  • Develop and maintain a deep understanding of our products and services to provide accurate and timely support.
Requirements
  • Graduate-level degree in a relevant field, such as IT or Computer Science.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong technical knowledge of IT systems and software.
  • Experience in customer service or a related field is highly desirable.
What We Offer
  • Tailored career growth and development opportunities.
  • 25 days holiday per year, with the option to buy more.
  • A day off for your birthday and a day for volunteering or charity work.
  • Generous maternity, shared parental, paternity, and adoption pay.
  • A dynamic and inclusive work environment that values diversity and inclusion.


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