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Team Leader
2 months ago
About the Role
We are passionate about delivering exceptional customer experiences and are now looking for a Team Leader to join our successful Card Factory family to help drive this vision.
As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in their goals to deliver commercial growth and develop a team culture that puts the customer at the heart of everything we do.
Key Responsibilities
- Support the Store Manager in achieving commercial growth and developing a customer-centric team culture.
- Lead the store team in delivering great standards and exceptional customer service every day.
- Review store performance data to identify areas for improvement and implement changes to drive business growth.
- Develop and implement strategies to drive customer engagement and loyalty.
- Collaborate with the Store Manager to develop and implement operational excellence initiatives.
About the Ideal Candidate
- You will be passionate about delivering exceptional customer experiences and have a customer-centric approach.
- You will have good leadership skills and be able to motivate and develop a team.
- You will be commercially minded and able to analyze data to drive business growth.
- You will be an engaging and enthusiastic team player with a positive forward-thinking approach.
About the Company
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.
We offer a wide range of benefits to support your physical, mental, and financial well-being, including a 25% colleague discount, Save As You Earn scheme, and Employee Assistance Programme.
