Team Leader

4 weeks ago


Chineham, United Kingdom Card Factory Full time

Job Title: Team Leader

About the Role

We are seeking a highly motivated and experienced Team Leader to join our Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to the Store Manager to inform business decisions.
  • Develop and implement strategies to improve customer experience and drive sales growth.
  • Collaborate with the Store Manager to develop and implement operational plans to achieve business objectives.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. We are passionate about celebrating our customers' life moments and are committed to delivering exceptional customer service.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A collaborative and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A discount scheme for Card Factory products and services.

Requirements

  • Proven experience in a retail or customer-facing role.
  • Excellent leadership and communication skills.
  • Ability to work collaboratively as part of a team.
  • Strong analytical and problem-solving skills.
  • Flexibility to work a variety of shifts, including weekends and holidays.

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