Senior Customer Service Representative

1 month ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused Senior Customer Service Advisor to join our team at Careline Support Ltd. As a key member of our call handling team, you will be responsible for providing exceptional customer service to our retired homeowners, responding to a variety of situations, and ensuring that our service is delivered to the highest standard.

Key Responsibilities
  • Take incoming calls from retired homeowners, responding to emergencies, fire panel alarms, security entry calls, and providing a friendly voice.
  • Log each call in our CRM system to ensure accurate and detailed information.
  • Remain alert and available for the next customer, providing a flexible and responsive approach.
Requirements
  • At least one year's experience as a telephone-based customer advisor.
  • Extensive customer service experience, for example, from retail, hospitality, or care sector.
  • Great listening and communication skills, with the ability to remain calm in a crisis.
  • A high standard of written and spoken English and good IT skills.
About Us

Careline Support Ltd is a leading provider of telephone support services to over 10,000 retired homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points and are looking for talented individuals to join our team.

We offer a competitive salary, free on-site parking, and a fun and dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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