Principal Field Engineer

10 hours ago

Slough, Slough, United Kingdom Class Technology Solutions Ltd Full time
Job Title: Principal Field Engineer

We are seeking a highly skilled and experienced Principal Field Engineer to join our team at Class Technology Solutions Ltd. As a Principal Field Engineer, you will be responsible for providing technical support and expertise to our clients in the Education Sector.

Key Responsibilities:
  • Provide technical advice and guidance to clients on projects and future system enhancements.
  • Take ownership of technical issues on site and escalate to the CTS Helpdesk as necessary.
  • Provide the highest level of technical expertise to assigned client networks, utilizing best practice.
  • Identify areas of growth with clients from a technical and engineering front and escalate to the account manager.
  • Mentor Network Managers and Engineers on site and assist in progressing them onto the next level of Engineer within CTS.
  • Attend emergency call-outs and cover the absence of engineers as needed.
  • Assist the Helpdesk team with escalated issues where additional knowledge of the site or product is required.
Requirements:
  • Hands-on experience with wired and wireless networking, switches, virtual environments, firewalls, web filtering, and advanced troubleshooting.
  • GCSE Grade 5 or above in Maths and English.
  • A-Level, BTEC, NVQ, or T-Level in a relevant subject.
  • Industry qualifications within the IT sector, such as Microsoft, Cisco, Aruba, or Apple.
  • 4-5 years' experience in an IT Support environment.
  • Excellent communication skills and ability to provide feedback to stakeholders at all levels.
  • Solid understanding of wired and wireless networks and devices.
  • Ability to work independently and as part of a team under pressure.
  • Impeccable attention to detail and commitment to quality.
  • Experience in the Education Sector.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to work on diverse and challenging projects.
  • Exposure to a variety of clients.
  • Chance to contribute to the company's success and growth.
  • Death in Service benefit.
  • Company Pension scheme.
  • 25 days annual leave (not including Bank Holidays) increasing with length of service.
  • SAGE Employee benefits.
  • Petrol allowance.

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