Safeguarding Officer

3 weeks ago


St Peter Port, United Kingdom HSBC Full time

Unlock Your Potential in a Rewarding Career

HSBC is seeking an ambitious candidate to join our team as a Safeguarding Officer. This role offers a unique opportunity to work in a dynamic environment, where you will be responsible for performing remediation activity relating to customer due diligence and know your client activity.

Main Responsibilities:

Handles contact with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible

Timely completion of KYC and CDD checks, liaising with all relevant parties to get all required documentation

Ensure accuracy and completeness of data for ongoing monitoring

Requirements:

Customer service experience essential

Strong written and verbal communication skills, with the ability to adapt communication style depending on the audience, whilst remaining clear, concise and professional at all times

A customer centric approach

Excellent attention to detail

Knowledge of KYC and CDD preferred but not essential

HSBC offers a competitive pay and benefits package, including private healthcare for all employees, enhanced parental and adoption pay, and a non-contributory pension scheme with a generous employer contribution.

This role is based in Jersey, Channel Islands, and requires its applicants to hold an 'Entitled' right to work status.


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